Description

Come join a dynamic work environment where your skills will be challenged, and you will have opportunities to grow in cloud computing. We are looking for an individual with a passion for technology and knowledge in cloud computing environments and/or concepts. Work with the latest technology as we continually modernize our infrastructure and processes.

Job brief: Provides lead role supervision for Technology Specialists and ensures escalated resolutions for issues involving but not limited to desktop, mobile computing, and client/server technology. Provides software license management; personal computer software and hardware assistance; problem resolution, and information technology assistance and support for end users. Ensuring equipment return and inventory processes are followed and maintained.

Responsibilities

  • Oversees the installation and maintenance of all personal computer equipment and printers.
  • Serves as an escalation point for unresolved issues from other Technology Specialist
  • Assists end users with software and personal computer hardware problems.
  • Maintains personal computer licensing, maintenance agreements and ensures licensing compliance.
  • Provides analysis of application software and hardware and provides advice on complex technical projects and issues.
  • Evaluates needs and recommends software and process improvements; coordinates distribution of new and upgraded software.
  • Stays current on technology, issues, and solutions and incorporates into ongoing responsibilities.
  • Supervises and assists other Information Technology Specialists. Monitors ticket activities and provides resolution guidance on complex issues.
  • Performs or assist with new employee I.T. training.
  • Manages Help Desk projects, including development of schedules and project plans, monitoring of project progress, and communication of project status.
  • Manages accurate inventory of desktop hardware and devices.
  • Provides high-quality customer service through courteous and professional communication.
  • Experience administrating and operating IT Help Desk ticket systems.
  • Experience assessing, procuring, and processing new hardware purchases to include deployment and setup.

Requirements

  • Experience with installation, maintenance, and troubleshooting of desktop computer hardware, operating systems, and application software.
  • Software experience: Microsoft Windows, Office 365
  • Experience with automated software deployment.
  • Working knowledge of Active Directory
  • Knowledge of current technologies (computer systems, mobile devices, and technology products)
  • Experience with resolving network access issues (VPN connection / WIFI).
  • Experience in Video Conferencing and A/V equipment.
  • Proven problem-solving and organizational skills.

Required Education and Experience

Bachelor’s degree from an accredited institution in Information Technology or related field or 2 to 4 years of relevant experience.

We strive to recruit employees from broad and diverse backgrounds.  However, our agency is unable to sponsor immigration visas, including H-1B, TN and other visas.

Hiring range: $67,000 – $87,000

Benefits

Full-time State of Georgia employees have access to a robust benefits package beginning the first day of the month after employment has begun.

  • Annual Leave – 5 hours per pay period with possible increases based on years of continuous service
  • Sick Leave – 5 hours per pay period
  • Holidays – 13 paid holidays per year
  • Insurance – A variety of insurance options. Some of the available options are health, dental, vision, legal, disability, and healthcare and childcare spending accounts, etc.
  • Retirement Plan – Participation in the Employees’ Retirement System. Contributions are based on a percentage of the employee’s salary. Group Term Life insurance is provided to all members of the Employees’ Retirement System.
  • Deferred Compensation – Tax sheltered plans that offer the opportunity to save for retirement. Fund programs include both 457, 401(k) and Roth plans.
  • Credit Union – Eligibility for Georgia United Credit Union membership
  • Work Hours – Option of flexible work hours and a hybrid work environment

For additional benefits, visit the Team Georgia website.

**We are a federal public service loan and a Student Access Loan (SAL) forgiveness qualified employer.

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