Information Technology Specialist III

Come join a dynamic work environment where your skills will be challenged, and you will have opportunities to grow in cloud computing. We are looking for an individual with a passion for technology and knowledge in cloud computing environments and/or concepts. Work with the latest technology as we continually modernize our infrastructure and processes.

Job brief: Provides lead role supervision for Technology Specialists and ensures escalated resolutions for issues involving but not limited to desktop, mobile computing, and client/server technology. Provides software license management; personal computer software and hardware assistance; problem resolution, and information technology assistance and support for end users.  Ensuring equipment return and inventory processes are followed and maintained.

• Oversees the installation and maintenance of all personal computer equipment and printers.
• Serves as an escalation point for unresolved issues from other Technology Specialist
• Assists end users with software and personal computer hardware problems.
• Maintains personal computer licensing, maintenance agreements and ensures licensing compliance.
• Provides analysis of application software and hardware and provides advice on complex technical projects and issues.
• Evaluates needs and recommends software and process improvements; coordinates distribution of new and upgraded software.
• Stays current on technology, issues, and solutions and incorporates into ongoing responsibilities.
• Supervises and assists other Information Technology Specialists. Monitors ticket activities and provides resolution guidance on complex issues.
• Performs or assist with new employee I.T. training.
• Manages Help Desk projects, including development of schedules and project plans, monitoring of project progress, and communication of project status.
• Manages accurate inventory of desktop hardware and devices.
• Provides high-quality customer service through courteous and professional communication.
• Experience administrating and operating IT Help Desk ticket systems.
• Experience assessing, procuring, and processing new hardware purchases to include deployment and setup.

• Experience with installation, maintenance, and troubleshooting of desktop computer hardware, operating systems, and application software.
• Software experience: Microsoft Windows, Office 365
• Experience with automated software deployment.
• Working knowledge of Active Directory
• Knowledge of current technologies (computer systems, mobile devices, and technology products)
• Experience with resolving network access issues (VPN connection / WIFI).
• Experience in Video Conferencing and A/V equipment.
• Proven problem-solving and organizational skills.

Bachelor’s degree from an accredited institution in Information Technology or related field or 2 to 4 years of relevant experience.

We strive to recruit employees from broad and diverse backgrounds.  However, our agency is unable to sponsor immigration visas, including H-1B, TN and other visas.

Hiring range: $67,000 – $87,000

Full-time State of Georgia employees have access to a robust benefits package beginning the first day of the month after employment has begun.

• Annual Leave – 5 hours per pay period with possible increases based on years of continuous service
• Sick Leave – 5 hours per pay period
• Holidays – 13 paid holidays per year
• Insurance – A variety of insurance options. Some of the available options are health, dental, vision, legal, disability, and healthcare and childcare spending accounts, etc.
• Retirement Plan – Participation in the Employees’ Retirement System. Contributions are based on a percentage of the employee’s salary. Group Term Life insurance is provided to all members of the Employees’ Retirement System.
• Deferred Compensation – Tax sheltered plans that offer the opportunity to save for retirement. Fund programs include both 457, 401(k) and Roth plans.
• Credit Union – Eligibility for Georgia United Credit Union membership
• Work Hours – Option of flexible work hours and a hybrid work environment

For additional benefits, visit the Team Georgia website.

**We are a federal public service loan and a Student Access Loan (SAL) forgiveness qualified employer.